Terms and Conditions

Last Updated: September 2026

1. Our Commitment to Privacy

Chemisys Group is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our websites, contact us, enquire about our products or services, interact with our authorized Distribution License Holders, or otherwise engage with Chemisys Group.

By using our websites or providing us with your personal information, you acknowledge that your information will be handled in accordance with this Privacy Policy.

2. Who We Are

For the purposes of this Privacy Policy, Chemisys Group means, jointly and severally, each member of Chemisys Group, comprising:

Chemisys Group Pty Ltd (ACN 630 344 133)
Chemisys Plant & Equipment Pty Ltd (ACN 613 897 984)
Chemisys Properties Pty Ltd (ACN 679 910 671)
Chemisys Manufacturing Pty Ltd (ACN 610 128 099)
Chemisys Cutek Pty Ltd (ACN 610 127 654)
Chemisys Global Pty Ltd (ACN 610 127 903)
Chemisys Latin America Pty Ltd (ACN 663 162 794)
Chemisys North America Pty Ltd (ACN 691 424 222)
Chemisys Holdings Pty Ltd (ACN 609 806 331) ATF Peter & Brenda Reid Family IP Trust
Chemisys Cutek NZ Ltd (Company No. 7889157)

Throughout this Privacy Policy, references to "Chemisys Group", "we", "our" or "us" mean Chemisys Group as defined above.

3. What Information We Collect

The information we collect depends on how you interact with us and may include:

Information you provide directly

This may include:

your name;
company or organization;
email address;
telephone number;
city, postcode, state and country;
project or enquiry details;
photographs, documents or other files you choose to upload;
correspondence you send to us.

Information collected automatically

When you visit our website we may collect information such as:

IP address;
browser type;
operating system;
pages visited;
referring website;
date and time of your visit;
website usage information through cookies and similar technologies.

4. How We Use Your Information

We may use your personal information to:

respond to enquiries;
provide product recommendations and technical support;
assist with troubleshooting and warranty enquiries;
supply educational resources and training;
improve our products, services and websites;
maintain customer records;
communicate product updates and safety information;
comply with legal obligations;
operate, protect and improve our business.

Where you have chosen to receive marketing communications, we may also send you product updates, educational content and other information that may be of interest. You may unsubscribe at any time.

5. Sharing Your Information

We only share personal information where reasonably necessary to operate our business or provide services to you.

Depending on your enquiry, we may disclose your information to:

authorized CUTEK® Distribution License Holders;
authorized retailers;
logistics providers;
technical consultants;
professional advisers;
information technology and cloud service providers;
payment or service providers (where applicable);
government authorities where required by law.

Where your enquiry relates to a particular country or territory, we may forward your enquiry and contact details to the authorized Distribution License Holder responsible for servicing that region so they can respond directly.

We do not sell your personal information.

6. International Transfers

Chemisys Group operates internationally.

Your personal information may be transferred to, stored in, or processed in countries outside your country of residence where reasonably necessary to:

respond to your enquiry;
provide products or services;
provide technical support;
facilitate our international distribution network;
support our business operations.

Where personal information is transferred internationally, we take reasonable steps to ensure it receives an appropriate level of protection.

7. Artificial Intelligence and Technology

Chemisys Group may use artificial intelligence (AI) and other automated technologies to assist with customer service, technical support, enquiry management, translation, document processing, knowledge management, website functionality and improving our products and services.

Where AI tools process personal information on our behalf, we take reasonable steps to ensure appropriate privacy, confidentiality and security safeguards are maintained.

We do not use AI as the sole basis for making decisions that have legal or similarly significant effects on individuals.

8. Cookies

Our websites use cookies and similar technologies to improve your browsing experience, understand website performance and enhance functionality.

You may choose to disable cookies through your browser settings; however, doing so may affect the functionality of certain parts of our websites.

9. Data Security

We take reasonable technical, administrative and physical measures to protect personal information against unauthorized access, disclosure, alteration or loss.

While no method of transmission over the internet or electronic storage is completely secure, we strive to use commercially reasonable safeguards to protect your information.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

respond to enquiries;
provide products and services;
maintain technical and customer support records;
comply with legal obligations;
resolve disputes;
improve our products and services.

When information is no longer required, it is securely deleted or de-identified where practicable.

11. Your Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information.

You may also request that we cease sending you marketing communications at any time.

To make a privacy request, please contact us using the details below.

12. Third-Party Websites

Our websites may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies before providing personal information.

13. Children's Privacy

Our websites are intended for individuals aged 16 years or older and are not directed to children. We do not knowingly collect personal information from children without appropriate consent.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, legal requirements or privacy practices.

The latest version will always be published on our website.

15. Contact Us

If you have any questions about this Privacy Policy or how Chemisys Group handles your personal information, please contact us:

Chemisys Group

Email: governance@chemisys.com.au

Website: cutekwoodsolutions.com